Our goal is to provide useful technology and a respectful working environment. This policy explains responsible use of LTS interactive website features and of paid services that expressly incorporate it.
It does not change an existing client agreement through publication alone. Applicable law, agreed service terms, confidentiality commitments, and protected access rights continue to govern. We assess concerns based on the actual conduct and evidence, not merely a disagreement with someone's viewpoint or an unfavorable review.
Use information and access you are entitled to use
Use accurate identities and authorized accounts. Obtain the rights and permissions needed for submitted content, contact lists, credentials, data, advertisements, and requested integrations. Do not impersonate another person or business, misrepresent an affiliation, or use another person's account without permission.
Permission to view a public page is not permission to enter an administrative area, bypass authentication, access other people's records, or use an exposed credential. Report an accidental exposure without exploring beyond what is necessary to identify the issue.
Keep offers and communications truthful
Do not use our features or services for fraud, phishing, deceptive offers, fabricated reviews, impersonation, unlawful solicitation, or misleading claims about products, qualifications, prices, results, or relationships. Disclose material conditions and obtain appropriate substantiation and approvals for claims.
Do not send unlawful unsolicited communications, disguise the sender, bypass an opt-out, or provide a contact list without the permissions required for its intended use. A tool's ability to send a message does not establish permission to contact the recipient.
Respect people and their rights
Do not use our services to threaten, stalk, harass, exploit, unlawfully discriminate against, or abuse another person. Do not facilitate sexual exploitation, trafficking, child abuse, nonconsensual intimate content, or other unlawful exploitation. Do not publish private personal information to intimidate or harm someone.
Clients remain responsible for their products, professional licenses, customer treatment, hiring and eligibility decisions, and other business activities. LTS remains responsible for its own conduct and duties; this allocation does not authorize knowing participation in unlawful activity.
Respect intellectual property
Do not submit or direct us to use stolen code, copied creative work, unauthorized trademarks, pirated software, or other material that infringes another person's rights. Observe the licenses applicable to open-source software, fonts, photographs, plugins, datasets, and other outside components.
Tell us if you discover a credible rights concern involving material you supplied or asked us to publish. We may request evidence of permission or pause the affected use while the issue is reviewed. Existing valid licenses and lawful uses remain recognized.
Protect systems and availability
Do not introduce malicious code, evade access controls, exploit vulnerabilities, conduct denial-of-service activity, scrape restricted information, test stolen credentials, or overload systems. Do not bypass usage limits or use a service to attack another provider.
Security testing requires specific written authorization defining the systems, methods, and limits. Our willingness to receive a report does not authorize testing or additional access. Do not copy, alter, delete, or disclose another person's information to demonstrate a vulnerability.
Handle sensitive information through approved arrangements
Use sample information in demonstrations and public previews. Do not upload payment-card numbers, medical records, government identifiers, credentials, or other sensitive information through an ordinary inquiry form or an unapproved tool.
Before a project handles regulated or sensitive information, identify the intended use so the parties can approve appropriate access, safeguards, providers, confidentiality commitments, and required agreements. An NDA alone does not authorize every type of processing. Do not instruct us to use information for a purpose outside the approved arrangement.
Use integrations and automation responsibly
Follow the applicable rules of payment processors, advertising platforms, registrars, messaging providers, and other connected services. Do not ask LTS to bypass a lawful restriction or conceal a prohibited activity. Obtain required approvals before connecting a new system or changing a material data flow.
A system that automates a workflow does not replace required human judgment, professional supervision, consent, or review. Keep important business decisions and regulated actions under the oversight required for your actual use.
Work together respectfully
Raise concerns directly and provide the information reasonably needed to review them. Threatening or harassing personnel, persistent abusive conduct that materially prevents the work, or instructions we cannot lawfully fulfill may require a pause or an end to the affected engagement under its terms.
An honest review, good-faith refund request, reasonable disagreement, payment dispute, or complaint to a regulator is not misconduct merely because it is unfavorable to LTS. We do not require praise or silence as a condition of receiving an owed refund or exercising a protected right.
How we address a concern
We may request clarification, decline a specific instruction, remove affected public material within our control, or restrict a feature when reasonably necessary to address a supported concern. Where practical, we will explain the issue and provide an opportunity to correct it. Immediate narrowly targeted protective action may be necessary for a material security, safety, legal, or platform risk.
Paid-service suspension or termination follows the accepted agreement and required notices. Protective action does not permit indiscriminate deletion, taking ownership of client assets, withholding legally protected records, or keeping unearned fees contrary to the agreement. We will avoid unnecessary effects on unrelated services and consider information provided in response.
Report misuse or request a review
Email contact@leadstosalesagency.com with the relevant page or service, a brief explanation, and non-sensitive supporting information. You may also call (385) 217-8194 for help reaching the appropriate contact. Do not send passwords, full payment-card information, or another person's confidential records.
For an immediate threat to life or safety, contact the appropriate emergency service. If you believe we restricted a feature or service in error, explain the issue through the same contact route so an authorized team member can review it.