This policy explains our standard billing, cancellation, and refund arrangements, including our limited SEO results guarantee, so you can understand them before purchasing.
Your accepted service agreement and order identify your purchase and control the engagement, subject to mandatory rights. An expressly accepted promotion or authorized exception may differ from these standard arrangements. Publishing this policy does not authorize a purchase or amend an existing agreement.
Your agreed price and scope
The accepted order identifies the scope, price, payment triggers, recurring term, and separately approved costs. Prices are in United States dollars unless otherwise agreed. Applicable taxes are disclosed as required.
Added work and price changes require the stated approval. An idea, unpriced request, or silence does not authorize a charge. Authorized Sales Representatives may approve ordinary scope, prices, and discounts. An LTS owner handles special legal exceptions and refund administration.
Build payment plans
Our standard website build plan is 50 percent before work begins and 50 percent at completion. Software, CRM, admin panel, and analytics panel projects use the payment plan selected in the order: 25 percent to begin, 25 percent at the agreed halfway milestone, and 50 percent at completion; 50 percent to begin and 50 percent at completion; or full prepayment.
The agreed deliverables and completion evidence determine whether a milestone is met. An invoice percentage alone is not proof of that percentage of completed work. A fully prepaid build does not receive a duplicate final build charge.
Launch and recurring activation
Launch follows the agreed review, required payment, and necessary access. Actual launch or activation establishes the recurring start and monthly anniversary. Prepayment alone does not start a subscription.
Build payments purchase the identified work. Continuing hosting, maintenance, domains, and outside services follow their separate cost allocations. Your agreement governs ownership and provider transitions.
Included infrastructure and separate costs
The selected infrastructure fee covers LTS-provided hosting, servers, databases, plugins, APIs, licenses, and technical tools for the agreed deployment, subject to disclosed capacity limits. An included component is not charged again simply because several services use it.
Domains, advertising spend, independently selected or client-contracted services, and other expressly excluded outside costs follow the allocation and approval in the order. Expanded capacity or functionality needs a prospective approved quote where it adds a charge. Around-the-clock human emergency service and part-time or full-time IT support require their own purchased scope.
Monthly terms and weekly SEO installments
Standard hosting, software subscriptions, SEO, and advertising-management services renew month to month unless the accepted order expressly provides a different commitment. Hosting, infrastructure subscriptions, and advertising management are ordinarily collected monthly.
Our standard SEO service has a fixed monthly price collected through disclosed weekly installments. The installment dates and amounts total exactly that month's agreed fee, apart from disclosed taxes or approved separate charges. A month with five collection dates does not cost more than a month with four. Weekly collection does not make the service a weekly contract.
Promotions and agreed commitments
Some offers use a longer delivery schedule, a specified minimum commitment, a discounted bundle, or an included website build. The offer and accepted order must explain the actual commitment, included work, total or calculation method, payment schedule, hosting cost, and any lawful early-exit consequences before purchase.
A program described as taking several months is not automatically a commitment to buy every month. Equally, an expressly accepted minimum term is not converted into cancel-anytime service by the standard monthly policy. A free or discounted build does not authorize an undisclosed repayment charge or erase mandatory cancellation rights.
Recurring payment authorization
We may accept cards, available Stripe-supported methods, PayPal, Venmo, or another expressly accepted method. Availability depends on the transaction. Recurring services require an authorized recurring payment arrangement identifying the service and collection schedule.
We may retry a failed authorized payment as permitted. An unselected service or unpriced item authorizes no charge. Contact us promptly about a duplicate, mistaken, or unauthorized charge; applicable payment and dispute rights remain available.
Canceling a recurring service
Under our standard monthly agreement, notice received at least 48 hours before the next renewal prevents that renewal. Later notice takes effect at the end of the next monthly term unless we agree to an earlier date or applicable law requires another result. A separately accepted minimum commitment follows its own disclosed terms.
Send cancellation to contact@leadstosalesagency.com or a portal expressly designated for notices. A valid delivered notice does not depend on our acknowledgment. We will confirm the final service date and remaining scheduled installments. Where law permits or requires another cancellation method or deadline, you may use it.
Service through the end of the term
An ordinary midterm cancellation stops the applicable future renewal; service and scheduled payments continue through the effective final term. It does not ordinarily produce a prorated refund. Website hosting normally ends at the end of the paid hosting term, after which an LTS-hosted site may become inactive unless a transition has been arranged.
Canceling one service does not automatically cancel another. Each service has its own dates and obligations. A bundle allocation must avoid duplicate charges, and an unrelated payment issue does not automatically place every service in default. Express guarantees, service-failure remedies, and mandatory rights remain separate.
Recurring price changes
Under our standard agreements, we give at least 30 days' written notice before a recurring price increase or material reduction in included service, effective no earlier than a later renewal. You may cancel before that changed term begins without being forced into it by the ordinary 48-hour cutoff. A longer mandatory notice period controls.
Already approved variable usage charges follow their disclosed calculation method. A provider's price change does not authorize an undisclosed retroactive pass-through or a second charge for an included LTS component.
Overdue payments and affected services
If a payment remains overdue, we may retry the authorized payment and contact you. Under our standard agreement, affected LTS-managed services may be suspended no earlier than 24 hours after written notice identifying the overdue amount, payment method, and possible suspension. We often continue collection efforts longer, but that does not promise a seven-day grace period.
Available remedies are limited by the agreement, law, and provider rules. They may include pausing affected work or retaining eligible undelivered custom work whose ownership has not transferred. They do not permit taking client property, deleting records to collect a debt, reversing ownership already assigned, or blocking legally required access. The separate 48-hour and 96-hour project-input rules are not nonpayment grace periods.
Canceling a build before completion
Beginning work does not make the entire deposit or project price earned. If a build ends early, the standard final account is the approved project price multiplied by documented actual completion, plus expressly approved noncancelable outside costs not already included or recovered, minus payments already applied.
A positive result is an additional amount due; a negative result is an unused prepayment to return. Completion is supported by agreed milestone weights and work evidence. For example, 49 percent completion with 25 percent of the build price already paid produces an additional build amount of 24 percent before eligible outside costs. Unperformed future build work is not automatically accelerated.
Final accounting and refund timing
We provide the standard final build account within 10 business days after effective cancellation. An undisputed unused prepayment is returned within 10 business days after that statement and no later than 20 business days after effective cancellation. A shorter mandatory deadline controls. A dispute about one amount does not justify withholding an undisputed amount.
An owner administers a refund, but an amount already owed under the agreement is not discretionary. Duplicate charges, the SEO guarantee, express service-failure remedies, and mandatory refunds have their own applicable rules. Payments and refunds are counted once so the same fee or loss is not recovered twice.
Unfinished work and ownership
Paying an early-cancellation balance does not automatically purchase unfinished custom work when the client ends or causes termination before full project payment. A separate owner-approved handoff or buyout may be arranged. Declining that optional handoff does not make unperformed future work a debt or remove a refund of unused prepayment that is owed.
Existing client materials, rights already assigned, and legally required record access remain protected. If LTS ends for convenience, closure, or an applicable uncured breach of its own, the agreement provides the required accounting, unused-fee return, and transfer of paid usable custom work.
Our limited SEO results guarantee
Our standard SEO agreement includes a once-only guarantee for the first 60 calendar days of SEO service. At least two eligible metrics must meet the agreed improvement test. If fewer than two qualify and the guarantee conditions are met, you choose a cash refund, continued SEO credit, or credit toward another LTS service for the covered amount.
The covered amount is the SEO management fees actually paid and allocated to the first two consecutive monthly SEO terms, less refunds or credits already applied to those same fees. Separately disclosed approved outside costs, advertising spend, and other-service fees are excluded. This is a limited measurable-improvement guarantee, not a promise of a particular ranking, traffic level, AI citation, sales volume, or revenue.
How the SEO guarantee is measured
Before SEO begins, we agree on three distinct meaningful metrics, their sources, baseline and comparison periods, and qualification rules. If three cannot reliably be measured, two may be agreed in writing before starting; both must then qualify. Ordinarily each qualifying metric must improve by at least one percent. Zero baselines, rankings, or other unsuitable percentage measurements use a meaningful absolute method agreed in advance.
Bots, internal tests, fabricated engagement, duplicate measurements, and paid traffic represented as organic improvement do not count. The metrics cannot be selected after seeing the outcome to manufacture success. Meeting this result test does not excuse failing to provide other purchased work. Ordinary platform or algorithm changes do not by themselves erase the express guarantee.
SEO eligibility and remedy requests
The guarantee is evaluated after the initial 60 days. A client completing two consecutive monthly terms may cancel without buying a third term and retain the initial evaluation. If those two terms end before day 60, a no-charge measurement-only extension applies through day 60 while the required tracking access remains available. Ordinary renewals do not restart the guarantee.
Cancellation before both the evaluation and completion of two consecutive monthly terms ordinarily leaves the guarantee unmatured, subject to an express exception or applicable remedy. Missing essential access affects eligibility only to the extent it materially prevents the work or reliable measurement. LTS may not terminate or delay service merely to defeat an otherwise eligible guarantee.
Under the standard schedule, request the remedy within 30 calendar days after the evaluation report. We acknowledge within five business days and give a reasoned decision within 10 business days after receipt. An eligible cash refund is paid within 15 business days after the decision or its due date, whichever is earlier. Reporting delay does not shorten your request window. Email contact@leadstosalesagency.com with the engagement and chosen remedy.
Advertising budgets and changes
The client controls and directly funds approved platform advertising spend. That spend is separate from LTS's management fee. A higher budget may require a different management price because the purchased work changes. The new budget, scope, fee, and effective date must be approved before the increased work begins.
Platform charges and any platform refund are governed by the actual platform arrangement, while LTS remains responsible for its own agreed work and authorized handling. Increasing spend does not automatically double the management fee, create a retroactive charge, or guarantee a particular number of leads or sales.
Service concerns and handoff
Tell us promptly about a material service problem. The agreement explains correction opportunities and remedies; our standard material-breach process allows 10 business days to cure, with any longer cure plan requiring your written agreement. Serious uncorrectable failures and mandatory remedies may require earlier relief.
For an ordinary eligible handoff, we generally assemble transferable paid materials within five to seven calendar days after the applicable lawful payment and verified-recipient conditions are met. Provider transfer steps may take longer. The retrievable handoff copy remains available for the agreed 30-day period after successful delivery or verified working access with notice. That retention does not continue live hosting.
Questions and protected rights
Email contact@leadstosalesagency.com for billing, cancellation, or refund requests. Call (385) 217-8194 for help. Identify the engagement without sending passwords or full payment-card details.
Mandatory withdrawal, cancellation, refund, payment-dispute, privacy, and consumer rights remain available. Required transaction-specific disclosures and methods are provided at the appropriate stage. Thank you for raising concerns.